General Terms and Conditions of Sale
Field of application
These general terms and conditions of sale (hereafter “GTC”) apply automatically to all contractual relationships between Les Ateliers SY© and its clients. They apply to all purchases made on our online store, at stands, and other points of sale.
To place an order, the client must be at least 18 years of age and have legal capacity. The client is capable of judgement and ensures that all information provided is accurate and true.
Products are valid only within the limits of available stock. If an item is of out of stock, the client will be informed by mail as soon as possible.
Les Ateliers SY© aim to present pictures of their products that are as accurate as possible, but they are non-contractual. Products that contain elements of natural origin and are hand-crafted may show some irregularities or differences in size and color. This cannot be considered a manufacturing defect and Les Ateliers SY© cannot be held responsible.
The prices listed on the online store are indicated in Swiss francs (CHF) with all taxes included, but excluding postage. Les Ateliers SY© reserve the right to change prices at any time. The valid invoice price is the one shown at the moment of the registration of the order.
Payment must be made using one of the means of payment offered on the online store. The full purchase price for goods ordered is paid when the order is placed. The items remain the property of Les Ateliers SY© until the purchase price corresponding to the order placed is paid in full.
Shipping and Fees
Items are shipped within 5 to 7 working days from the date of payment, excluding the duration of the postal delivery.
Postage costs are paid by the client.
Delivery is possible in Switzerland, European countries (e.g., Germany, Austria, France, Italy, Belgium, Spain, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal or the United Kingdom) as well as some other countries (e.g., America or Australia).
SWITZERLAND: from CHF 5.-
EUROPE: from CHF 9.-
WORLD: from CHF 25.-
SWITZERLAND: from CHF 15.-
EUROPE: from CHF 25-
WORLD: from CHF 50.-
Approximate delivery time
SWITZERLAND: 5-7 days
EUROPE: 1-3 weeks
WORLD: 3-5 weeks
The delivery time is given as an indication. As soon as the parcel is delivered to the Post Office or the transport company, Les Ateliers SY© ceases to be responsible for it.
When buying online, there is the possibility to collect the order in Lausanne, Switzerland at no additional cost.
Customs and import taxes
Any potential customs and import taxes are paid by the client. Les Ateliers SY© are not responsible for delays caused by customs. In case of any question about this Les Ateliers SY©, the client must inquire directly with the relevant customs department.
Les Ateliers SY exclude all liability for loss or damage to products upon delivery or misuse by the client.
Returns and Exchanges
The client has a period of 7 working days from the delivery of the order, to return a product that is not suitable. Return costs are paid by the client.
Returns are to be made in their original packaging, in perfect condition (not used) with information on the contact details of the client. Returns will not be accepted if the item has been used, worn, processed or damaged and no refund will be made.
For any return of product, the client should contact Les Ateliers SY© directly in order to know the exact procedure.
Les Ateliers SY©
Shanna and Yaëlle